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Store Policies
- Returns
- Exchanges
- Processing Returns
- Orders Outside of the United States
- International Customers
- Contact
Returns
Comic Book Culture tries to be a thorough as possible in its representation of each and every product we offer for sale. Accurate images, detailed descriptions, sizing charts, and the like all help to ensure you get the best costume for you. Due to the “one time use” nature of our products, standard practice within the costume industry has always been No Returns or Exchanges. However, times are changing. Costumes are now being purchased over the internet where they cannot be inspected for quality or tried on ahead of time. To accommodate for this, Comic Book Culture has developed an Exchange Policy. If for any reason you are not happy with your selection, you may exchange the item for a different size or for something of equal or greater value. Defective merchandise may be replaced, exchanged or refunded, depending on the circumstances.
Our Exchange policy is as follows:
The following are ONLY returnable if the are in their unopened, original packaging. Items must not have been worn, used or altered in any way.
- Undergarments
- Socks and Stockings
- Shoe covers, boot tops, slippers
- Eye lashes
- Wigs, beards, facial hair or any other artificial hair
- Cosmetics
- Teeth
- Prosthetic Noses, Chins or Masks
- Cigarette holders
- Items in Factory Sealed Packages (Blister Packs)
- Pet Costumes
The following items are NEVER returnable:
- Special Order Items – including all Mascots
- Life-size Statues and Props that require special delivery
- Any item that has been worn, used or altered
All items are checked prior to shipping. If an item is damaged or destroyed in shipping, please contact us or the carrier immediately upon inspection. Costuming may be exchanged for a different size or another item of equal or greater value within 3 days of receipt of merchandise. Please open your costume and try it on as soon as it arrives. If you are returning an item due to a size issue, please make sure you check the costume itself and not rely on the label on the outside packaging. It is not unusual for a manufacturer to use the same labeling/packaging for all size costumes. In addition, it is possible that the size of the costume is CORRECT while the package labeling is incorrect. We try very hard to make sure sizing issues are covered before shipping as to avoid the need to return items of this nature.
Exchanges
If you wish to exchange an item, you must first place an new order for an item of equal or greater value, then call 1-214-520-8086 within 3 days of receiving your merchandise to obtain a Return Authorization (RA) number and exchange instructions. (download Adobe Acrobat Reader). Reference your new order number with the old one to indicate the exchange. The rest will be dealt with at our end.
- Comic Book Culture is not responsible for shipping charges on exchanged or returned items.
- All shipping charges are non-refundable.
- Once authorization is given, your package must be post-marked within 5 days of the return authorization date. Items returned after the RA expiration date will be subject to a 25% restocking fee.
- Items being returned MUST be in their original, unused condition and in their original packaging. We do not accept returns on worn merchandise. The items will be sent back to you at your expense if we feel they have been worn and no credit will be issued.
- Refused packages and items returned without a Return Authorization Number will be subject to a 25% restocking fee.
- There are NO RETURNS or EXCHANGES on special orders or orders containing over 12 pieces of a particular item.
Processing Returns
Returns are typically processed within a week of when we receive the item back. During the Halloween season (September to November), this process can take up to 4 weeks. * Only the price of the costume is refundable. The customer is responsible for all shipping charges. * If a refund is denied based on the above criteria, we will NOT automatically call and/or return the item to you. Items that are denied a refund are held for 30 days and only returned if the customer authorizes us to charge their credit card for the applicable return shipping fees. IMPORTANT Halloween Exchange Policy Exclusion Dates: Due to the seasonal nature of our merchandise, All orders shipped between October 10th and November 3rd are FINAL SALES. THEY ARE NOT RETURNABLE OR EXCHANGEABLE. Please be sure to review sizes and double check basket contents before ordering.
Please Note: Costume Styles (Colors and Fabrics) are subject to change without notice, due to the manufacturer’s production. These changes, no matter how slight, are beyond our control. The Manufacturers do not always notify us of these variations. We do reflect any changes in the website descriptions and images as soon as we become aware of them. We apologize for any inconvenience this may cause. Thank you for your understanding with this issue.
Order Outside of the United States
A: Yes, we do accept international and APO/FPO orders, so we invite all to shop here with us.
International Customers
A: As the importer of record, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. These additional charges for customs clearance must be borne by you; we have no control over these charges and we don’t know how much they will amount to. Additionally, a number of items are not allowed in some countries (for example, items made in China are not allowed by some countries, or just certain types of items are sometimes restricted or prohibited). If your package is seized by postal/customs officials for any reason (such as the item is not allowed in your country, you refused to pay the associated import fees, etc.), you are still responsible for the full payment of your order (including shipping fees). As such, we suggest you contact your local postal/customs office, so you have all the information you need about these and other related delivery requirements before you order.
Contact Information
If you need to get a hold of comicbookculture.net
Phone: 1-214-799-0049
Skype: Adameus4 Email: adam@comicbookculture.net
Mailing address: 4777 Cedar Springs Rd 6B
Dallas, TX 75219
Or go to the contact page
