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FAQ's
- Is your site secure?
- What type of payment do you accept?
- Do you accept orders by phone?
- If I mail in my payment, how does that work?
- Will an email confirmation be sent to me for my order?
- How quickly will you process my order?
- What else can you tell me about shipping?
- If I pay for overnight shipping (or 2nd day shipping), will I really get it the next day (or within 2 days)?
- I am an international customer. What about customs, import taxes, etc?
- Do you accept returns?
- What is the exchange procedure?
- How long does it take to process returns?
- Do you accept orders outside the U.S.?
- How can I contact you?
Q: Is your site secure?
A: We use Secured Socket Layer (SSL) technology, which scrambles data into an undecipherable format that can only be returned to a readable format with the proper decryption key. A certificate serves as an electronic "passport" that establishes an online entity’s credentials when doing business on the Web. When an Internet user attempts to send confidential information to a Web server, the user’s browser accesses the server’s digital certificate and establishes a secure connection so you can feel confident that your credit card transactions are safe and secure.
Q: What types of payment do you accept?
A: We accept Visa, Mastercard, Discover Card and Paypal, as well as Money Orders and Western Union. Personal, Company or Cashier’s checks are not accepted. Money Orders must be in US Dollars only.
Q: Do you accept orders by phone?
A: We can take orders over the phone, and accept credit cards mentioned above.
Q: If I mail in my payment, how does that work?
A: The procedure is much the same as order paid for online (you’ll receive an order confirmation, an order number, etc.), but your order will remain on hold until your payment is received. (In other words, your order will not be shipped until after your payment has been received.)
Q: Will an email confirmation be sent to me for my order?
A: An order confirmation email with your order number will be sent to you as soon as you click the “Complete Purchase” button. You will also receive a shipping confirmation email once your order ships; it will include the tracking information.
Q: How quickly will you process my order?
A: Generally, we process and ship in-stock items within 1 to 2 business days of receiving your order (Monday thru Friday, excluding holidays). In the event an item is not in stock, it can be drop-shipped (domestic only) at the expense of no more than 2 additional days.
Q: What else can you tell me about shipping?
A: We ship all orders via USPS, UPS and Fed-Ex. You will be able to select the shipping options available to you, as we calculate the cost and estimated delivery date when you use our shopping cart/checkout system. Domestic orders can be shipped via any of the selected carrier options, however, only USPS will deliver to P.O. Boxes and APO/FPO addresses.
Q: If I pay for overnight shipping (or 2nd day shipping), will I really get it the next day (or within 2 days)?
A: In most cases, yes, you will receive your package on the scheduled delivery date. However, there are some (if few) instances to this rule where delivery times are missed. Inclement weather or the inability to find your locale, are some examples. Additionally, orders for overnight delivery that are processed on Friday (or over the weekend) will be delivered on Monday or Tuesday at the soonest (Wednesday or Thursday for 2-day delivery). In short, we cannot guarantee that your scheduled overnight or 2-day delivery will actually arrive overnight or in two days, but we will do our very best to get your expedited order out as quickly as possible to you. Another factor will be whether your item is in stock here or at the manufacturer’s warehouse. If you require expedited shipping, we suggest you contact us first to check stock at both locations. We will not promise you anything we cannot deliver!
REFUSED PACKAGES: At the time of delivery, if you refuse your package without prior authorization from Comic Book Culture, you are still responsible for the shipping charges and a restocking fee. The day your package arrives back in our warehouse, you will be refunded for the cost of the merchandise less a 25% restocking fee.Q: I am an international customer. What about customs, import taxes, etc?
A: As the importer of record, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. These additional charges for customs clearance must be borne by you; we have no control over these charges and we don’t know how much they will amount to. Additionally, a number of items are not allowed in some countries (for example, items made in China are not allowed by some countries, or just certain types of items are sometimes restricted or prohibited). If your package is seized by postal/customs officials for any reason (such as the item is not allowed in your country, you refused to pay the associated import fees, etc.), you are still responsible for the full payment of your order (including shipping fees). As such, we suggest you contact your local postal/customs office, so you have all the information you need about these and other related delivery requirements before you order.
Q: Do you accept returns?
A: Comic Book Culture tries to be a thorough as possible in its representation of each and every product we offer for sale. Accurate images, detailed descriptions, sizing charts, and the like all help to ensure you get the best costume for you. Due to the “one time use” nature of our products, standard practice within the costume industry has always been No Returns or Exchanges. However, times are changing. Costumes are now being purchased over the internet where they cannot be inspected for quality or tried on ahead of time. To accommodate for this, Comic Book Culture has developed an Exchange Policy. If for any reason you are not happy with your selection, you may exchange the item for a different size or for something of equal or greater value. PLEASE NOTE: Returns for refunds will not be accepted for products purchased between September 20th and October 31st. Reasonable exceptions will be considered. Defective merchandise may be replaced, exchanged or refunded, depending on the circumstances.
Our Exchange policy is as follows:
The following are ONLY returnable if the are in their unopened, original packaging. Items must not have been worn, used or altered in any way.
- Undergarments
- Socks and Stockings
- Shoe covers, boot tops, slippers
- Eye lashes
- Wigs, beards, facial hair or any other artificial hair
- Cosmetics
- Teeth
- Prosthetic Noses, Chins or Masks
- Cigarette holders
- Items in Factory Sealed Packages (Blister Packs)
- Pet Costumes
The following items are NEVER returnable:
- Special Order Items – including all Mascots
- Life-size Statues and Props that require special delivery
- Any item that has been worn, used or altered
All items are checked prior to shipping. If an item is damaged or destroyed in shipping, please contact us or the carrier immediately upon inspection. Costuming may be exchanged for a different size or another item of equal or greater value within 3 days of receipt of merchandise. Please open your costume and try it on as soon as it arrives. If you are returning an item due to a size issue, please make sure you check the costume itself and not rely on the label on the outside packaging. It is not unusual for a manufacturer to use the same labeling/packaging for all size costumes. In addition, it is possible that the size of the costume is CORRECT while the package labeling is incorrect. We try very hard to make sure sizing issues are covered before shipping as to avoid the need to return items of this nature.
Q: What is the exchange procedure?
A: If you wish to exchange an item, you must first place an new order for an item of equal or greater value, then call 1-214-520-8086 within 3 days of receiving your merchandise to obtain a Return Authorization (RA) number and exchange instructions. (download Adobe Acrobat Reader). Reference your new order number with the old one to indicate the exchange. The rest will be dealt with at our end.
- Comic Book Culture is not responsible for shipping charges on exchanged or returned items.
- All shipping charges outside of "domestic free" shipping offered are non-refundable.
- Once authorization is given, your package must be post-marked within 5 days of the return authorization date. Items returned after the RA expiration date will be subject to a 25% restocking fee.
- Items being returned MUST be in their original, unused condition and in their original packaging. We do not accept returns on worn merchandise. The items will be sent back to you at your expense if we feel they have been worn and no credit will be issued.
- Refused packages and items returned without a Return Authorization Number will be subject to a 25% restocking fee.
- There are NO RETURNS or EXCHANGES on special orders or orders containing over 12 pieces of a particular item.
Q: How long does it take to process returns?
A: Returns are typically processed within a week of when we receive the item back. During the Halloween season (September to November), this process can take up to 4 weeks.
- Only the price of the costume is refundable. The customer is responsible for all shipping charges.
- If a refund is denied based on the above criteria, we will NOT automatically call and/or return the item to you. Items that are denied a refund are held for 30 days and only returned if the customer authorizes us to charge their credit card for the applicable return shipping fees.
IMPORTANT Halloween Exchange Policy Exclusion Dates: Due to the seasonal nature of our merchandise, All orders shipped between October 10th and November 3rd are FINAL SALES. THEY ARE NOT RETURNABLE OR EXCHANGEABLE. Please be sure to review sizes and double check basket contents before ordering.
Please Note: Costume Styles (Colors and Fabrics) are subject to change without notice, due to the manufacturer’s production. These changes, no matter how slight, are beyond our control. The Manufacturers do not always notify us of these variations. We do reflect any changes in the website descriptions and images as soon as we become aware of them. We apologize for any inconvenience this may cause. Thank you for your understanding with this issue.
Q: Do you accept orders outside the U.S.?
A: Yes, we do accept international and APO/FPO orders, so we invite all to shop here with us.
Q: How can i contact you?
A: By phone, email, or mail.
Phone: 1-214-520-8086
Email: adam@comicbookculture.net
Mailing address: 4777 Cedar Springs Rd 6B
Dallas, TX 75219
